Red Flag Reporting
The report, titled "Red Flag Reporting," is designed to identify and flag members who may be participating in fraudulent activities. This report helps to monitor unusual activity, ensuring that any irregular patterns are quickly detected and addressed.
Red Flag Reporting can be accessed by navigating to Tools and Settings > Settings > Program Settings > Red Flag Settings tab.
Red Flag Setting Grid
The "Flag Consecutive Check-Ins" feature includes a dropdown menu displaying options for selecting consecutive check-ins, ranging from 2 to 10.
NOTE:
- Consecutive Check-Ins - A Consecutive Check-In is considered if making a second check-in before the expiration time, i.e. if a member is allowed to check-in every 60 min, and if a member checks-in a waits 61 minutes and checks-in before 120 minutes (expiration time), it’s considered a consecutive check-in. If 121 minutes are reached, it’s no longer considered consecutive.
The "Flag Back-to-Back Check-Ins" feature identifies and flags two or more members who consistently check-in back-to-back. For example, if an employee enters their number immediately, followed by a friend's number, this feature will help detect patterns of back-to-back check-ins.
NOTE:
- Back-to-Back Check-Ins - A back-to-back check-in occurs when two accounts check in directly behind each other and do so two or more times. If done two or more times, or whatever setting is chosen, the account will be red-flagged.
On the Red Flag Reporting page, you can view accounts that have been flagged for consecutive check-ins. This report shows that the first member checked in, followed by the next member who checked in after them, listed under B Check-ins. The B Check-In column links to the members' account in question for easy investigation of the members who checked-in one after the other, allowing you to check for any patterns. While these red flags indicate potential fraud, it is important to note that they are not definitive unless there is a consistent pattern.
The "Automatically Suspend Accounts" feature will automatically deactivate any account flagged for suspicious activity or rule violations. Once an account is flagged, the system will immediately suspend it, and members will not be able to log in.
NOTE:
- Automatically suspend accounts - If toggled On, when accounts are flagged they will automatically be suspended and members will not be able to check in.
The "Flag Member Account on View Members' Page" feature will display a red flag next to the names of members who have been flagged for suspicious activity or rule violations in the member list.
In "Flag Outside Business Hours Check-in & Blocks," when this setting is enabled, members cannot check in outside your designated business hours. Any attempt will flag the account to alert staff of potential suspicious activity. If no business hours are set for the location, check-ins will still be permitted and will not be flagged.
NOTE:
Flagged Business Hours - If enabled, members cannot check- in outside of business hours, and the account is flagged to inform staff of suspicious activity. If no business hours are set for the location, check- ins are allowed & are not flagged.
Override Location Hours - The start time & end time of a location hours are used. If the location hours are not set, these settings are used.
In the "Manage Members" tab, you will see members with a red flag icon next to their names, indicating they have been flagged for suspicious activity. You have the option to either suspend the member or choose "Resolve Flag." Once the "Resolve Flag" action is processed, it becomes permanent, confirming the member as a legitimate customer. However, you still retain the right to manually flag them again in the future if necessary.
In the Red Flag Reporting Settings, you can choose how often you’d like to receive notifications. You have the option to be alerted every time a new red flag is reported, or you can set notifications to be sent daily, weekly, or monthly.
If you have any questions, please don't hesitate to open a support ticket, and one of our representatives will be in touch with you shortly.